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Front of house officer

This is an exciting opportunity to join a fantastic team as a Dental front of house/ receptionist. Your role will be to welcome, facilitate the patient journey pre and post appointment.

Front of house staff ensure a seamless and quality customer experience for patients. They manage the diary, greet guests, assist in resolving any customer patient issues or complaints.

  • Main responsibilities but not limited to:
  •  Meet and Greet patients
  • Ensure the diary is managed efficiently.
  • Receiving calls and in person enquiries for new patients and treatment enquiries and converting them into appointments.
  • Ensuring all pre appointment paperwork is provided and added to patient notes.
  • Provide information on what patients can expect on the day of their appointment.
  • Provide a warm welcome to patients and reassurance if required.
  • Respond quickly, sympathetically, and efficiently to any patient concerns
  • Adhering to all health and safety requirements
  • Supporting colleagues and other team members.
  • Liaising with the team and providing any relevant information that is critical to delivering a great patient experience.
  • Ensuring that post appointment, all task are completed such as payments, follow ups and requesting feedback and encouraging testimonials.
  • Quality assurance systems and audits. Contribution to team meetings to provide constructive feedback and trouble shoot any issues or upcoming obstacle
  • Responding to emails sent by patients from our website or social media channels
  • Arranging FREE consultations for patients as soon as possible
  • Taking the patient through the patient journey
  • Going through treatment consent forms
  • Arranging finance options for patients
  • Acquiring video and written testimonials from patients with consent
  • Getting patients to sign up to Practice Plan after treatment
  • Following up on patients who have not yet signed up for treatment
  • Understanding and reporting on the sales pipeline KPI’s
  • Offering a concierge service to all PVT patients by being their number 1 contact person


A calm disposition and kind nature
Customer facing experience
Knowledge of dental practice procedures and services or willing to learn
Experience working as part of a busy team
Works well under pressure and can multitask
Organised and resourceful
Effective communication skills
Willing to continually learn


Proven track record in sales
Working knowledge of marketing

Salary – TBC depending on experience

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